Stock Control and Retail Services Operation Assistant

• Stock Control: Managing the end-to-end delivery process, including receiving goods, pricing, stock storage, and stockroom organisation.
• Retail Services Operations: Managing online shop fulfilment by checking orders, packing products, and dispatching orders accurately and on time.

• Receive, unpack, check, and register all deliveries accurately.
• Organise and optimise stock areas, ensuring shelves are clearly labelled and products are easily accessible. 
• Ensure all physical stock is handled, stored, and monitored appropriately throughout its journey from receipt to sale.
• Support the improvement of stock control through well-organised stock areas and accurate, up-to-date inventory records.
• Provide the Front of House team with accurate product and stock information, enabling them to confidently engage with customers and complete both in-store and online sales.
• Maintain stock security and minimising stock loss.
• Carry out regular cycle counts and update inventory records accordingly.
• Support the planning and execution of the annual stocktake.

• Work with FoH team and process loss reports in a timely manner and keep inventory data correct, highlighting any issues to Stock Controller.
• Monitor and updates to stock systems as appropriate recording and investigating any shortfalls 
• Managing relationship with external storage provider, arranging regular incoming/outgoing stocks, and updating inventory records 

• Responsible for the day-to-day operation of the end-to-end online fulfilment process.
• Monitor the online order system and process orders promptly to ensure the delivery deadlines are met.
• Conduct quality control checks prior to fulfilment, ensuring products are accurate, in good condition, and meet quality standards.
• Ensure all online purchases are packed with care and attention to detail, reflecting the brand value and appreciation for our customers.
• Arrange courier collections and shipments. Liaise with the Security Team to ensure all processed parcels are dispatched in a timely manner.
• Ensure click-and-collect orders are stored securely and monitor the safe collection of all orders.
• Handle and dispose of customer personal information in accordance with company policies and data protection requirements.
• Work closely with the Retail Services Operations Executive to monitor and maintain adequate stock levels of packing materials.
• Report any inventory discrepancies, stock shortages, or fulfilment-related issues promptly. 

• As an employee of Japan H.L. Limited, Under Section 7 of the Health and Safety at Work etc.  Act 1974 you are responsible for your personal safety and that of your colleagues, including others who may be affected by the Companies activities. Additionally, you must also co-operate with the Company to enable it to discharge its own responsibilities 

Key relationships

• Stock Controller 
• Retail Services Operations Executive 
• Retail Duty Manger 
• Retail Services Manager 
• Merchandising Team 
• Retail Marketing & Digital team
• Operations and Health & Safety team 

• Third-party contractors for cleaning, security and couriers

• Minimum of 1 year's experience in stock control and/or online fulfilment within a high-end retail environment. 
• Excellent English communication skills, both written and verbal, with the ability to operate to a high business standard. 
• A commitment to maintaining high operational standards and delivering excellent customer service.
• Excellent attention to detail and a high level of accuracy. 
• Strong organisational skills with the ability to prioritise workload and manage multiple tasks effectively.
• A proactive and flexible approach to work, with the ability to work independently and as part of a team.
• Strong time management skills with the ability to meet deadlines in a fast-paced environment. 

• Additional language skills, including Japanese, would be advantageous. 
• Experience using inventory management systems and maintaining accurate stock records. 
• Good working knowledge of Microsoft Office.

• Most duties will be carried out in the back-of-house areas of Japan House London.
• The role involves the handling and movement of stock and products.
• Standard working hours are 8 hours per day, Monday to Friday.
• Occasional additional hours may be required to support projects, events, and other business needs outside of standard working hours.
• Holidays requests may be restricted during November and December in the peak Christmas trading period 

• We are an accredited Living Wage Employer committing to raising hourly rates of pay in line with the London Living Wage
• Generous holiday allowance – full-time allowance is up to 36 days per year inclusive of public and bank holidays
• Group life insurance scheme for all staff
• Remote GP app - including access to a GP, physiotherapy and mental health support 
• Cycle to work scheme
• Employee discount for the Japan House Shop and Stand
• Discount platform for high street shops
• Access to perks and discounts local to Kensington High Street, London
• Personal learning budget to spend on personal development (after 6 months’ service)
• successfully.